They must design plans to achieve these goals and create strategies to combat potential impacts
CRM will be required to travel to other facilities, to meet with clientsduring the working hours
CRM will be required to create presentations to inform clients about the Transport department’s services/initiatives
They must ensure that clients are satisfied with the transport department at all times and should bring in confidence and trust by resolving any outstanding issues within the agreed TAT
Communicate effectively with peers, superiors and subordinates
Coordinate all client communications including weekly and monthly reporting, crisis management and escalations
Maintain proactive customer communication to foster a high touch relationship. Develop and maintain project plans and action item lists and conduct regular customer status meetings to keep projects and actions on track with dates and owners
Schedule and lead effective team meetings which will include field and/ or corporate resources
Serve as an escalation point 24/7 for production impacting incidents
Incident report creation and distribution
Qualifications & Experience:
Graduate in any discipline from a reputed institute
At least 4 years of overall experience with last 2-3 years in mid/senior management role
Interested candidate can share their profiles at with below details: Recruiter Name: Rekha
Contact No : +91 7795037579, ++91 (80) 22157000 Ext (102)
Tagged as: Client Relationship Manager, CRM
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